FAQs

Shipping

How long does shipping take and where do you ship from?

We ship from multiple warehouses depending on the product!

Most orders, in general, take anywhere from 2 - 7 business days to be delivered once shipped.

However, please keep in mind that shipping may be slightly delayed during holidays.

How much is shipping?

All orders ship FREE!

Where is my tracking number?

Your tracking number will be sent to you once your package ships.

You will find it in the shipping confirmation email that is sent to you.

If you can't find it, please contact us and we'll have a support agent send it again!

I entered in the wrong address, what do I do?

Please reach out to our support team!

As long as your order hasn't shipped yet, we'll be able to update your shipping address for you.

Which locations are you unable to ship to?

We can typically ship packages out anywhere (not North Korea though!).

There are also some countries that may have issues with customs or just not receiving our packages, so please email us to be sure!

Which shipping carriers do you use?

Your package will be delivered by your local post office!

What should I do if my package was returned to sender?

Please reach out to us!

This typically happens if your address is incorrect or if there was an issue on the shipping carriers end (like a damaged shipping label).

But we'll make it right and have another one shipped out!

Orders/Refunds/Returns

Where's my order confirmation email?

First, please check your spam folder for the e-mail.

If it isn't there, then please try checking your other e-mail addresses (it's possible you may have ordered with another e-mail).

If you still can't find the e-mail, then please contact our support team. We will try using your name and other details to try and find the order for you!

Can I cancel my order?

If you need to cancel your order, please contact us ASAP!

Orders that have already been processed unfortunately cannot be cancelled.

Do you offer refunds?

Of course! You can return your items whenever you want after purchasing it, and we will issue you a full refund, no questions asked.

How do I get a refund/replacement?

Please contact our support team! We'll walk you through the refund/replacement process.

Where's my refund?

If you paid via credit card, it can take around 3 - 5 business days. PayPal refunds should be instant unless if you paid via credit card or e-check with PayPal. 

My order arrived damaged, what do I do?

Please contact our support team!

We can have a replacement shipped to you for no extra costs.

What happens if I forgot to enter in my promo/discount code?

Don't worry, you can just contact us and we'll apply it to your order (in the form of a partial refund).

I'm environmentally-conscious, what do you do with my return(s)?

First, we clean whatever or fix the products you send back to us if they've been used.

Second, we ask our family and friends if they want the item and give it to them if it fits or if they want it!

If we can't find anyone who wants to keep the returned item, we simply donate it or take it to a company that can repurpose the product.

We don't believe in creating more waste than necessary so we look at all options before having to dispose of it.